Three Steps to Filling the Skills Gap

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After several years of emphasizing product quality and productivity, insightful managers realize now that their greatest concern is identifying and managing talent to fill the skills­gap. If you cannot leverage the talent in your organization you may be choking your supply chain, slowing the pace of process improvements, blocking defect prevention, and failing to reduce […]

quality digest

Stop Sabotaging Your Company

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My phone wasn’t working, so I got in touch with my phone-line provider. Two technicians came to my house expecting to fix my line, but they worked for more than an hour until they admitted they had no idea how to correct the problem. These technicians were maybe 25 years old. I heard one of […]