quality digest Archives

Suppliers, This Message Is for You

Suppliers, before you read any further, I need you to do some self-introspection by answering yes or no to this question: Are […]

Are you doing the same thing over and over again and expecting different results? Albert Einstein calls that insanity. Nearly five years […]

After the economic downturn of 2009, when many workers were phased out, subject matter experts (SMEs)—people who held the most knowledge about […]

My phone wasn’t working, so I got in touch with my phone-line provider. Two technicians came to my house expecting to fix […]