Imagine your boss sent you an email that read: “Stu’s bill is two months overdue. It’s time to get tough and get prompt payment.” What did your boss mean by “get tough?” Should you call Stu to request payment? Should you send Stu a letter via U.S. mail appealing to his credit reputation? Should you […]
Consider the following scenario… Rhonda was a highly competent professional hired at a company to run their training department. With her “new set of eyes,” she saw areas for improvement within their HR department and leadership roles. Even though she had set up a successful leadership training program, she grew increasingly frustrated with the HR […]
Cali walks into the conference room and announces, “Well, we all know which candidate is best. Let’s not meet again. We know Connie can do the job, so let’s hire her.” Karla responds, “Yeah, Cali, you’re right. Connie really overshadowed the others. There’s no question about that.” Pete adds, “She has all the credentials we […]
Change means giving up something. What are you willing to give up to move forward? Stop resisting change, even if it hurts. The way you look at a changing situation, or even a person who is changing, determines your reaction. Think about the times you have changed in your personal life without the support of […]
In Part 6 of my leadership blog series, let’s determine the response you would take in each performance appraisal situation. While you are conducting a performance appraisal interview with a new employee, she mentions having difficulty mastering a certain skill. Tell her that you are not surprised because others have had difficulty, but you wonder […]
Most people can share a story about a difficult person at work. These people generally fit into several categories, such as Hostile-Aggressive, Complainer, Silent-Unresponsive, Super-Agreeable, Negativist, Know-it-All Expert, and Indecisive. A Hostile-Aggressive person tries to bully and overwhelm others, making cutting remarks and throwing tantrums. A Complainer gripes incessantly, but never tries to do anything […]
Having an affair with a client was against the values at my company, and I wanted no part of it. The associate I terminated violated company policy and caused disturbances among other associates. The lower productivity of this associate during the affair was evident: This person did not show up to work on certain days […]
Your employees are in charge this year. Supply of skills is in shortage and demand of skills is in high alert. Your company has probably reduced costs, restructured spending, and pushed people to work harder than ever. I’ve heard executives say, “My top concern is the overwhelmed employee.” Is your Human Resources (HR) department identifying […]