quality digest

Suppliers, This Message Is for You

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A five-step model for workforce planning Suppliers, before you read any further, I need you to do some self-introspection by answering yes or no to this question: Are you paying attention? Now let me clarify. Often, I present a topic called “Demand” at ASQ and APICS meetings. At one of those meetings, a member said […]

quality digest

The Value of Subject Matter Experts

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Knowledge is capital to be shared throughout the organization After the economic downturn of 2009, when many workers were phased out, subject matter experts (SMEs)—people who held the most knowledge about companies’ products and processes—found themselves assuming more job duties. Feeling overworked and underappreciated, SMEs have been biding their time waiting for greater employment choices. […]